Valid from 2018-05-21
Tenstar Simulation AB and Tenstar AB, protects your personal integrity. We therefore strive to always protect your personal information in the best possible way and comply with all applicable laws and regulations regarding personal data protection.
This policy applies to all customer information collected through www.tenstarsimulation.com, phone and email. The policy also applies to you who are registered with us.
Processing of personal data
The personal data we process is the information you have provided to us, such as your name, e-mail address, shipping address and phone number. These data are processed in order to administer your purchase and fulfill our commitments to you as a customer. For this purpose we may share the above-mentioned personal data with our partners, such as payment intermediaries and credit companies for payment or credit information, transport companies for transporting your order to the chosen delivery address. The legal basis for our treatment is that it is necessary for us to fulfill the agreement regarding your purchase. If the information is not provided to us, we are unable to fulfill our commitments in relation to you.
We would like you to continue to be a customer with us and to get our offers and upgrades, we will also use your e-mail address, address and your phone number to send out our newsletters by e-mail. The legal basis for our processing of these personal data for the purpose of sending newsletters is our legitimate interest in communicating with you as a customer for marketing purposes. For this purpose we may also share your personal information with advertising agencies for eg. printing and distribution.
In addition to the personal information mentioned above, we treat you as a registered customer, even your order history. The legal basis for the treatment is your consent that you provided when you became a customer with us. Personal data is processed to enable us to manage you as a customer, to facilitate you as a user as well as for newsletters. The information can also be used for mail and email mailings until you revoke your consent. Your order history is processed to keep track of your previous orders. We only treat your date of birth to apply for renting or leasing our products with external credit companies.
On our site, cookies are used, i.e. small text files stored on the visitor's computer and which, among other things, can save personal settings and allow you to follow what the visitor does on the site. When you visit our website, you will receive a pop-up window at the bottom of the page where you can approve cookies.
Certain cookies are necessary to display the content on our website and these can not be disabled if you want to be able to access all functionality on our site. These cookies do not store any information that can identify you as an individual. Some cookies are available to enhance your user experience when you visit our site. In this category, cookies fall for the following purposes:
Connection Control Cookies (called Session Cookies) whose purpose is to identify and authenticate the user while visiting the website. A session cookie contains a random string (session ID) assigned to the visitor's device. Session cookies are used, for example, to set and remember some user settings such as language or pre-filled forms, all to facilitate you as a visitor.
We use analysis cookies to evaluate and maintain statistics on our visitors' overall behavior on our site. What external pages are visitors coming to our website, what queries are used and which pages are visited most frequently.
How long is your personal data saved?
Your personal information will not be saved for a longer period of time than is necessary to fulfill our commitments in connection with the deal. If you have specifically given your consent to receive newsletters, we will save your contact details until you request us to stop sending newsletters. Your personal data can be saved further to the extent that we are required to do so by law. However, for you who are our customers, we treat all of your personal information until you inform us to remove you as a customer or request that we delete certain information.
Transfer of personal data
We, and, where applicable, our partners, have taken several security measures to protect the personal data being processed. We have firewalls and antivirus software to protect and prevent unauthorized access to our networks and systems. Our employees have strict instructions to handle all personal data in accordance with applicable laws and regulations. Only some of our employees have access to the spaces and systems where personal data is stored and password and username are required to log in to these systems.
You are entitled to withdraw all or part of a given consent for processing personal data at any time. However, the revocation of your consent will not affect our processing of your personal data before the revocation took place. You are also entitled to object to the processing of your personal data for marketing at any time. In accordance with applicable privacy laws, you also have the right to receive free of charge information about your personal data processed by us once a calendar year. If you want such information, please send us a written request by mail to the address specified under contact (the request can not be sent by e-mail). The written request must be signed by you.
You also have the right to obtain the personal data relating to you that you provided to us in a structured, widely used and machine-readable format and have the right to transfer them to another personally responsible person (data portability).
If your personal information is processed in violation of applicable privacy laws, you are entitled to request that the personal information be corrected, blocked or deleted. You are also entitled to require that treatment be restricted. You can also make complaints to the Data Inspectorate that supervises corporate handling of personal data.